Lödige Middle East is looking for a

Technical Support Engineer (m/f/d).

Your role is to:

• Manage and maintain a JIRA Ticketing system/Help Desk for all Lodige Middle East Maintenance & Support projects across MENA region.
• Handle the calls / tickets raised by each client and respond accordingly. A team of Mechanical/Electrical/IT and PLC Engineers are available at your disposal as required.
• Take ownership of customer issues reported and tracking through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve system issues.
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
• Provide prompt and accurate feedback to customers
• Prepare timely reports
• Assist Lodige Engineers with Site Support and Commissioning Activities as and when required.
• Follow Escalation procedure of unresolved issues up the ladder.

Requirements:

• Hold Engineering Degree in Electrical / Electronics / Automation from any reputed Universities.
• Good understanding of industrial automation tools.
• Knowledge in SIMATIC Step 7 / Siemens / Omron / ABB preferred.
• Ability to diagnose and troubleshoot basic technical issues
• Proven work experience as a Technical Support Engineer would be preferrable.
• Excellent problem-solving and communication skills. English speaking and writing skills. Knowledge of Arabic is an add-on.

Location: Doha

Looking for a change towards a positive and rewarding career which is full of explorations?

Please send your CV to lsme.admin@lodige.com, stating your availability, present and expected salaries. Applicants who do not receive notification or an invitation for interview within 4 weeks may consider their application unsuccessfully.